When troubleshooting issues with the Admin portal—and especially the Live Console—it can be useful for the Tango Tango support team to review the browser logs for your session. This article describes how to collect browser logs on various browsers. 


Chrome, Edge

To collect browser logs in either Chrome or Edge, reproduce the issue that you're experiencing and enable timestamps in the logs by following these steps:

  • Open the DevTools by pressing Ctrl+Shift+I (Windows) or Cmd+Option+I (Mac).
  • Navigate to the "Console" tab.



  • Click on the gear icon in the top right corner of the console window.



  • Check the box next to "Show timestamps".



  • Right-click on any of the log entries.
  • Select "Save as..." to save the logs to a file on your computer.



Firefox

To collect browser logs in Firefox, reproduce the issue that you're experiencing and enable timestamps in the logs by following these steps:

  1. Open the Firefox Developer Tools by pressing Ctrl+Shift+I (Windows) or Cmd+Option+I (Mac).
  2. Navigate to the "Console" tab.


  1. Click on the gear icon in the top right corner of the console window.
  2. Check the box next to "Enable timestamps".



  1. Right-click on any of the log entries.
  2. Select "Save all Messages to File" to save the logs to a file on your computer.